We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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Phenomenon fast. Ordered several different items on Ali on Black Friday. This one came first. For such a speed-a separate respect to the store. Excellent. The backpack itself is slightly smaller in real life than expected. In the photo, he almost half the uncle turns out. And we're far from that. But slightly comforts that in our case, the growth of a person is 185 cm. Hardly the uncle in the photo is the same. As for the seams, there is a double stitch somewhere. That is, you can not say that it is directly the perfect seam. And in the inner pocket remained a long thread, which should be cut from two sides. Long to explain, but prevents throughout the area of the pocket as a stretched bow. And I do not want to tear. Don't you... In the rest-the backpack after a couple of hours of testing is good. And service!

The lower part of the strap is not long enough and compared with the top part looks not reliable, it will need to be strengthened. The quality of the fabric and tailoring of the bag itself is very good. A large plus size and the fact that it is closed not by lightning, but such a reliable carabiner

Good stuff, good finish. I completely recommend this product.

Cool backpack, all as a description, delivery about 3 weeks. The store thanks...

Came with a little delay, not by Vienna store. The bag surprised his quality, well stitched, the threads do not get out. For the bag I put five!

All OK

Corresponds to my expectations, I recommend this store 100%

For cheap you can and take. It's not worth it. The quality is very modest.

Great

The order to Moscow reached three weeks. The backpack is roomy and durable. My son liked it. I advise the goods and the store.

Baul is excellent, very large capacity. The straps should be refined, so as to serve longer, but in the rest-do not complain, the thing is simple and reliable.

Cool case, wonder Sie lest dokupic versions L :)

I bought a backpack for my husband, good good canvas! For hiking or everyday use is very good)
Size very perfect Okey L size remind also no matter the as seen on TV Durable and storage, everything will be almost equal