We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Verv nice super quality backpack soo happy about this and highly recommended store
Delivered faster other parcels through IML (Shipping default). Wonderful backpack! Delivered faster than other packages via IML (default delivery). Wonderful backpack!
Good quality....
Backpack хорошдоставка took about two weeks, all tracks, Roomy enough, for me it cost for a backpack General super, much much smaller
The product is in a really good shape. Everything is fine and as described. The material is high quality. Everything is fine except the double zipper is not smooth. It may be only my case yet it feels as there is a problem on that zipper. All single zippers are smooth. The raincoat is fine. To be honest I would give 4.5 if possible. I thank the store for the product and quickness.
Cool backpack, quality material and excellent tailoring, USB cable and case included. Thank You Very Much!✌️
Good quality, highly recommend
Bag of good quality, order came Odintsovo for 3 weeks, courier delivered to your home.
Long gone, more than a month, otherwise all OK.
Excellent!!!
After the store sent the goods of the day after 3. (BUT, send service IML so for 3 weeks goods arrived. to track all the way. Briefcase arrived safely. For 2 weeks use backpack showed itself with the best hand, a large, strong joints do not differ. 15-inch laptop placed freely. Recommend.
Excellent bag. Can buy the backpack. The material of it is amazing. Much better than the backpacks of Sestini and Pretorian. Can buy.
Fully live up to expectations. Recommend.
Beautiful grazir
Great product, arrived in record time. This is the second that I buy. The use everyday, very durable and made well.
Very good!
The quality is very good! It's not the first time I 've bought a backpack from this company. Delivery to the Kaluga region 5 days. Recommend!
Great backpack. Totally conforms to Description, looks good. Quite roomy + in the most expensive configuration there is an additional compartment. Purchase satisfied
Excellent backpack, took the most simple without any stuff druchek, accessories fire, the husband is happy!
All as in the description, ordered the minimum configuration, locks and USB I do not need, but in this configuration there are no reflective inserts, well, come on. The quality of accessories and materials is excellent, before that passed with a backpack from aoking 12 years, modern models of this brand will be more expensive, tigenru is no worse in quality. 11.11with all the coupons cost a little more than one and a half thousand. I'm happy with the purchase.
For 1700 with coupons is a very good offer.
Great backpack. Delivery 2 weeks
A good backpack, not as big as I thought (but I really needed it) but quite roomy, worth your money.
good
Excellent backpack. Ordering from a warehouse in Russia, after 5 days courier. The most backpack: material quality, many pockets and compartments. I am satisfied.